Home Service Clarifies Confusion Caused by Recent Direct Mail Offer

"Recently, some area homeowners received a mailing from Home Service USA offering the opportunity to enroll in a program that protects homeowners from the expense and inconvenience to repair a leak in their underground water service line.

The mailing was designed to be customized for each community, but it has become clear to us that some people have misinterpreted our mailing, and for that we apologize to these homeowners and local officials.

Our offering is completely optional and is not affiliated with the local water provider or municipality.

Home Service USA has stopped using these mailing materials and has taken steps to make sure this does not happen again the future.  The response from this mailing should not take away from the fact that the Home Service program has proven to be an excellent way to provide peace of mind to homeowners. Leaking or broken water service lines can be a serious and expensive problem and not typically covered by homeowners insurance. Home Service offers a 24-hour emergency hotline and service by contractors that are licensed, insured and pre-qualified from the local communities we serve to quickly respond to these emergencies.

Home Service began offering these products in 2003 and currently has more than 700,000 in place across the country.  Ninety-seven percent of customers surveyed following a repair have rated the company’s service ‘good’ or ‘excellent.’ 

Homeowners that have any questions are encouraged to call Home Service toll-free at 877-444-7750 for more information.  We appreciate the opportunity to clarify this situation and look forward to serving the homeowners of the community."